Shipping & Returns

Shipping Costs
Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase

Fulfillment & Delivery Times
All orders are shipped out Monday - Friday. Orders placed Friday - Sunday will be shipped out the following Monday/Tuesday. Please allow 1-2 business days for orders to be processed before it ships.

P.O. Box Shipping
We do not ship to P.O. Box addresses. Only premium Express delivery services are available.

Tracking Notifications
Upon Dispatch, you will receive a tracking link so you can follow the progress of your shipment based on the latest updates made available by the shipping provider.

Import Duties & Taxes
Duties and taxes are the responsibility of the customer and will be due at the time of delivery. If you do not pay the fees upon arrival, the goods will be returned to Templo and we will refund you the cost of the order excluding all shipping (return cost + original shipping).

Return Window
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Item Condition
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Procedure
To start a return, you can contact us at Info@tmplo.com with your order number requesting the return. If your return is accepted, you must cover all shipping costs - instructions where to send your package will be provided. Items sent back to us without first requesting a return will not be accepted.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Order Cancellations
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.